Solo's Borneo

A non-refundable deposit of $500 per person is required within 7 days of confirming arrangements. Passenger names must be provided exactly as per passport, including middle names, at the time of booking, and a valid passport copy. Some of the tours, ground arrangements and tickets may require a higher deposit of up to 50% or more. Deposit requirements may vary when booking a special offer. We reserve the right to cancel any ticket or booking or, refuse to honour any price or carry any passenger where any payment has not been received by TOTAL HOLIDAY OPTIONS within the specified time. Final payment will be due between 90 to 60 days before departure unless otherwise specified or by the payment deadline stated on the final invoice whichever is the earliest. Bookings made within 90 days of departure or at a value of less than $500 will only be processed if we hold full payment. If TOTAL HOLIDAY OPTIONS is unable to confirm your reservation, all monies will be refunded. Receipt of deposit will be taken as an understanding by us that you have checked your confirmed arrangements and have read and agree to abide by the terms and conditions outlined in this brochure.

Prices listed are based on costs and exchange rates as at 05 January 2021 but are subject to change. They may be varied by advertising or special offers, or changed for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. Prices will be confirmed at time of booking and held during any applicable option period. Once the full payment is received by the TOTAL HOLIDAY OPTIONS price will be guaranteed (except any tax or levies imposed by any Government and their agencies and for any changes resulting from a force majeure event.). The package prices are based on a cash or direct bank transfer only. Payment by Master Card, Visa card and American Express will incur an additional bank fee at the time of payment.

If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Where possible amendments to confirmed and deposited itineraries outside will incur a fee of $50 per change in addition to any difference in price, penalties and fee of any supplier and airlines. Special airfares that require early ticketing may be non-refundable and non-changeable.

In the event of a cancellation, the following per person per booking cancellation fee applies. Departure is calculated from the first date of services booked with TOTAL HOLIDAY OPTIONS:

60 days or more before departure: Loss of deposit
Less than 60 days before departure: 50% of the total tour cost
Less than 45 days before departure: 75% of the total tour cost
Less than 30 days before departure: 100% of the total tour cost
No show due to any reason: 100% of the total tour cost
Services booked that is less than the minimum deposit, no refund is applicable. If you wish to cancel your existing booking or transfer to new departure date, the above cancellation fees will still apply. All cancellations must be received in writing by TOTAL HOLIDAY OPTIONS and are not effective until this notification has been received. Cancellations fees for some products and services may vary from those stated above. If you are unsure, please check with TOTAL HOLIDAY OPTIONS at the time of your booking. Regrettably, cancellation charges cannot be waived and there will be no exceptions. No refunds will apply on unused or omitted services due to any unforeseen circumstances. Please note that employees of any overseas suppliers are not authorised by TOTAL HOLIDAY OPTIONS to make any undertakings to our Clients in respect of refunds or other matters.

Cancellation and change fee of $30 per person applies for ticketed airfares, in addition to any airline cancellation fees and penalty that are applicable. Airfare cost included in the tour is mentioned and are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of the airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and the voluntary date and schedule changes will incur fees. TOTAL HOLIDAY OPTIONS is not liable for delays or disruptions of any air travel. Once tickets are issued, TOTAL HOLIDAY OPTIONS will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights.

TOTAL HOLIDAY OPTIONS welcomes passengers with disabilities or special needs, however, some group journeys may not be suitable for passenger with a special need. We recommend you advise us the tour you prefer and your interest with all the important information relating to your health, mobility and fitness so we can tailormade tour accordingly. This information is crucial and required at the time of booking and any changes to health, mobility and fitness must also be reported as soon as possible and before departure. If you require special assistance or care or any type including pushing a wheelchair, assistance with walking or assistance with dressing, you must travel with a companion capable of providing the required assistance or care. TOTAL HOLIDAY OPTIONS will make reasonable efforts to accommodate the special needs of disabled passengers, it is not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers unless extra support person is available at the destination or tour and charges are paid in advance. Please note coaches, minibuses and trains are not equipped with wheelchair ramps. TOTAL HOLIDAY OPTIONS reserved the right to deny services from the start till the end of the tour and TOTAL HOLIDAY OPTIONS booking conditions will be enforced.

Visa and passport costs, vaccination and medical expenses, any type of insurance, excess baggage, extra meals, mini bar, room service, additional excursions, laundry, beverages, souvenirs, tipping, postage, phone calls, internet, none collectable taxes, items of a personal nature and anything not mentioned in the Includes column of your tour quote are not included in the tour cost.

Every tour is a guaranteed departure with a minimum of one person in private escorted tour and group journeys as mentioned in the tour itinerary. The Company reserve rights to cancel any tour due to any unforeseen circumstances and will advise you as soon as possible. We stress that this rarely occurs; however, in such an eventuality, the Company will make every endeavour to offer substitute arrangements of a similar nature, standard and cost. If the arrangements offered are not acceptable to you the Client, a full amount, except any penalty charged by airlines and any third party, supplier or service provider, will be refunded. TOTAL HOLIDAY OPTIONS take no responsibility for any loss incurred due to the tour cancellation.

The discount in the brochure is given on the lowest price tour package when multi tours are booked. One discount is applicable for one booking and cannot be combined with any other offer or discount. The Company reserves the right to withdraw or change these offers at any time.

We reserve the right to correct any errors in prices quoted or calculated for any services and will notify you as soon as possible.

Hotel descriptions featured in this brochure are based on current hotel guides and contractual agreements provided by suppliers. Any facilities described are subject to change at any time. Maps and photographs are included for general information and may not necessarily reflect actual routes, locations, or services. Hotel room photographs may not be specific to the actual room to be occupied.

All accommodation quoted in the itinerary is considered lead-in or base category rooms unless otherwise requested. A double room is fitted with double or twin beds; the single room may be smaller than other rooms and this varies from hotel to hotel. Triple rooms usually offer a double bed with an additional rollaway mattress or fold-away bed for the third person in the same room which you may find over-crowding. Due to the type of guest hotel serve (Honeymoon and couple) some hotel may only have double room though you requested for twin.

Professional service fees may apply. Contact World Travellers for further booking terms and conditions.